Frequently asked questions
Who is KN Assistant for?
It is intended for operations, support, or services teams that face repeated internal questions across fragmented knowledge and need citations, source ownership, and gap routing.
What is a cited answer?
A cited answer links its claims to allowed source evidence so a reader can inspect support rather than treating generated wording as authority.
How are permissions handled?
The described permission graph and retrieval flow filter sources before an answer is drafted. Buyers should validate identity, role, connector, and revocation behavior in a pilot.
What happens when the answer is missing?
A low-confidence or unsupported question should be captured as a gap and routed to the relevant source owner instead of receiving an invented response.
How does it handle stale material?
Stale-source flags and source dates make age visible. The responsible owner still decides whether to confirm, revise, replace, or retire the source.
What is a knowledge object?
In this concept, it is a maintained answer or source-backed unit created from repeated questions, with ownership, version context, and feedback rather than an untracked chat response.
Which sources can be connected?
The business context names documents, chats, tickets, CRM records, wikis, support macros, decisions, and policies. Exact connectors and current status require confirmation.
Can it answer outside authorized sources?
It should not. The policy boundary is to avoid unauthorized or unsupported answers and route uncertain gaps for human ownership.
What should a pilot test?
Test representative questions, permission differences, current and stale evidence, conflicting sources, unanswered gaps, owner routing, feedback, audit trails, and connector failures.
What is the next step?
Use Book a Knowledge Pilot to outline sample sources, roles, repeated questions, security needs, and the owner who will review gaps.