Permission graph
A mapping between users, roles, sources, and the content each role may access.
Source: ProductFeatureSetGlossary
Cited answer
A response paired with the authorized source evidence that supports it.
Source: OutcomePromiseSource owner
The person or role accountable for reviewing a defined area of organizational knowledge.
Source: CoreAgentOrAutomationKnowledge gap
A question that authorized sources cannot currently answer with adequate confidence.
Source: AgentWorkflowGap routing
Sending an unresolved question to the person responsible for the relevant source area.
Source: ProductFeatureSetKnowledge object
A maintained internal record created or updated to answer a recurring need.
Source: CoreAgentOrAutomationStale-source flag
A signal that indexed material may need owner review because of age or change.
Source: ProductFeatureSetSource age
The date or recency information used to help a reader judge currentness.
Source: TrustSafetyComplianceAuthorized source
A connected document, chat, ticket, or tool the requesting user is permitted to access.
Source: TrustSafetyComplianceConfidence boundary
The point below which the assistant routes or declines instead of presenting an answer as supported.
Source: AgentWorkflowConnector
A controlled integration that indexes an approved company source and its access context.
Source: ProductFeatureSetFeedback loop
The process that turns user corrections and unresolved questions into maintenance signals.
Source: ProductFeatureSetOwner dashboard
A proposed view of gaps, stale items, repeated questions, and knowledge work requiring review.
Source: MVP_ScopeRetention policy
An organization’s rule for how long connected content, logs, and responses are kept.
Source: TrustSafetyComplianceAccess log
A record of retrieval and response activity used for oversight and investigation.
Source: TrustSafetyCompliance