Knowledge Gap Routing
Give unanswered and repeated questions a visible owner and maintenance path.
What this service organizes
The routing service frame captures the question, relevant sources, missing evidence, requester context, and responsible source owner. It supports a draft knowledge object, reviewer feedback, version history, and a clear state instead of allowing unanswered work to disappear in chat.
How review stays visible
KN Assistant uses the following operating boundary for this service: Permissions are enforced before retrieval; every answer is cited; confidence and source age remain visible; low-confidence gaps are routed; access and responses are logged; connectors require admin control. The buyer should name the reviewer, accepted sources, expected output, and evidence before relying on the result.
Prepare the next step
Bring one representative case and the minimum relevant context. The on-page guide is an AI and can help shape questions, but a person approves consequential decisions and verifies details not established in the site information.